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Frequently asked questions about
the new SPG Credit Card.
the new SPG Credit Card.
The Starwood Preferred Guest® (SPG®) programme is pleased to announce the new Starwood Preferred Guest® Credit Card from American Express.
The Card will continue to provide you with all the valuable benefits you've come to enjoy, along with great new benefits:
- Receive 10,000 bonus Starpoints® — enough for up to three free nights1
- Earn 1 Starpoint for every CDN$1 in purchases charged to the Card2 — that's in addition to the Starpoints you earn as an SPG member when you stay at any of our 940 hotels in 93 countries
- Receive a Free Weekend Night Award when you reach CDN$40,000 in purchases on the Card each year3
- Earn Gold Preferred Guest status when you reach CDN$30,000 in purchases on the Card each year4
When will you launch the new Credit Card with American Express? What benefits will be offered?
The card will be available in the next few weeks.5 Please check back here or visit SPG.com for more details, or enter your email address to receive your invitation to apply.
How do I apply for the Card? When the new Starwood Preferred Guest® Credit Card is released in Canada, will I automatically receive it?
You will need to apply for the new Starwood Preferred Guest® Credit Card from American Express to receive all the great benefits. Be among the first to receive your invitation to apply by providing your email address or by visiting SPG.com in the next few weeks.
Why is Starwood choosing to partner with American Express? I hear their cards are not accepted widely across Canada.
American Express has millions of satisfied customers in Canada who are able to use their Cards at a variety of merchants throughout Canada and the world. They have made great strides over the past few years to grow the American Express merchant network. Today, they have become a Card for everyday use — in retail, grocery stores, gas stations, dentists and doctors offices, etc.
Their goal is to accommodate all of the spending needs for American Express Cardmembers, and they are committed to building their network even further to offer more places to use the Card.
I'm an existing Cardmember. What does this mean for me? Will my existing Starwood Preferred Guest® MasterCard® from MBNA be cancelled?
You will continue to earn Starpoints on the Starwood Preferred Guest® MasterCard from MBNA until February 28, 2010. After February 28, 2010, MBNA will send you a new MBNA credit card. You will not earn Starpoints with this MBNA card. If you want to continue to earn Starpoints, you will need to apply for the Starwood Preferred Guest® Credit Card from American Express. Applications for the new card will begin to be accepted in just a few weeks. Be among the first to apply by providing your email address or by visiting SPG.com in the next few weeks.
Will anything happen to my Starpoints or existing SPG account?
Nothing will happen to your SPG account. All the Starpoints you have earned using your Starwood Preferred Guest® MasterCard from MBNA will remain in your current SPG account. Your SPG account will continue to earn Starpoints for qualifying stays at all SPG participating hotels. Starting in just a few weeks, you also will be able to earn Starpoints with the new Starwood Preferred Guest® Credit Card from American Express.
MBNA sent me a new credit card that is not SPG. Do I need to accept it?
Accepting the new MBNA credit card is up to you, but it will not earn Starpoints. To continue earning Starpoints, you'll want to apply for the new Starwood Preferred Guest® Credit Card from American Express.
If you are an existing Cardmember with questions related to your Starwood Preferred Guest® MasterCard from MBNA account, please contact MBNA Customer Service at 888-877-6262. For any other questions, please contact SPG Customer Support.
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1 Account must be in good standing. 10,000 bonus Starpoints will be awarded upon first use of an approved Card. Subject to change. Details will be provided when the Card becomes available. Three nights are based on two weekend nights and one mid-week night in a standard room at a Category 2 property. Starpoints required for a free night range from 2,000 Starpoints for a weekend night in a standard room at a Category 1 property to 35,000 Starpoints for any night in a standard room at Category 7 properties. Category 7 properties that are all suites or villas require higher Starpoints redemption. Starpoints and awards are subject to the terms, conditions and restrictions of the Starwood Preferred Guest programme established by Starwood Hotels & Resorts Worldwide, Inc. For details and complete information on reward stays, please see SPG.com.
2 Account must be in good standing. Starpoints will be earned on the amount of all purchases, less credits and returns. Funds advances, interest, Amex Cheques, balance transfers, annual fees (if applicable), other fees, and charges for travellers cheques and foreign currencies are not purchases and do not qualify for Starpoints.
3 Each year if, before the annual reset date, you reach CDN$40,000 in net purchases charged to your account you will earn a Free Weekend Night Award redeemable within 1 year for an available single or double occupancy standard room at a participating Starwood Category 1–4 property for one Friday, Saturday or Sunday night. Account must be in good standing. On the annual reset date, the amount of annual net purchases resets to zero. Additional terms apply.
4 Each year if, before the annual reset date, you reach CDN$30,000 in net purchases charged to your account you will earn Gold Preferred Guest status in the Starwood Preferred Guest programme for a minimum of 1 year (unless you are already enroled at that or a higher level). Account must be in good standing. Subject to terms and conditions at SPG.com.
5 Date subject to change without notice.
®: SPG, Starpoints and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
®: Used by Amex Bank of Canada under license from American Express.
© 2010 Starwood Hotels & Resorts Worldwide, Inc.
1 Account must be in good standing. 10,000 bonus Starpoints will be awarded upon first use of an approved Card. Subject to change. Details will be provided when the Card becomes available. Three nights are based on two weekend nights and one mid-week night in a standard room at a Category 2 property. Starpoints required for a free night range from 2,000 Starpoints for a weekend night in a standard room at a Category 1 property to 35,000 Starpoints for any night in a standard room at Category 7 properties. Category 7 properties that are all suites or villas require higher Starpoints redemption. Starpoints and awards are subject to the terms, conditions and restrictions of the Starwood Preferred Guest programme established by Starwood Hotels & Resorts Worldwide, Inc. For details and complete information on reward stays, please see SPG.com.
2 Account must be in good standing. Starpoints will be earned on the amount of all purchases, less credits and returns. Funds advances, interest, Amex Cheques, balance transfers, annual fees (if applicable), other fees, and charges for travellers cheques and foreign currencies are not purchases and do not qualify for Starpoints.
3 Each year if, before the annual reset date, you reach CDN$40,000 in net purchases charged to your account you will earn a Free Weekend Night Award redeemable within 1 year for an available single or double occupancy standard room at a participating Starwood Category 1–4 property for one Friday, Saturday or Sunday night. Account must be in good standing. On the annual reset date, the amount of annual net purchases resets to zero. Additional terms apply.
4 Each year if, before the annual reset date, you reach CDN$30,000 in net purchases charged to your account you will earn Gold Preferred Guest status in the Starwood Preferred Guest programme for a minimum of 1 year (unless you are already enroled at that or a higher level). Account must be in good standing. Subject to terms and conditions at SPG.com.
5 Date subject to change without notice.
®: SPG, Starpoints and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
®: Used by Amex Bank of Canada under license from American Express.