SPG® Free Weekends FAQ:

Can anyone register for this promotion?


Is there a limit to the number of Free Weekend Night Awards a member can earn?

If a member stays at a hotel for three consecutive nights, would he or she earn a Free Weekend Night Award?

How soon will Free Weekend Night Awards show up in a member's account?

How does a member redeem a Free Weekend Night Award?

Is there an expiration date for Free Weekend Night Awards?

For what days of the week can a member redeem a Free Weekend Night Award?

Where can a member use a Free Weekend Night Award?

Are there any blackout dates or capacity controls on where or when a member can use a Free Weekend Night Award?

Can a member use Starpoints to upgrade his or her Free Weekend Night Award to a better room?

Is a Free Weekend Night Award valid for existing reservations?

Can an existing reservation count toward earning a Free Weekend Night Award?

If a member checks in before May 1, 2010, or checks out after July 31, 2010, does the member still earn credit for that stay?

If a member earns more than one Free Weekend Night Award, can the member use them on consecutive dates under one reservation or for separate stays on different weekends?

Can a member use his or her Free Weekend Night Award as part of a longer stay that has paid nights?

Can a member use his or her Free Weekend Night Award as part of a longer stay that has other free nights redeemed?

Do Free Weekend Night Awards combined with other free nights qualify a member for a fifth-night-free redemption?


Can anyone register for this promotion?
Any Starwood Preferred Guest® (SPG®) member may register at SPG.com/freeweekends by June 30, 2010, 11:59 p.m. EDT. Non-members may join the program and register simultaneously, also at SPG.com/freeweekends.

Is there a limit to the number of Free Weekend Night Awards a member can earn?
No. Awards are unlimited and will be earned for every three (3) qualifying stays at over 940 SPG properties across nine hotel brands. A list of Starwood hotels that do not participate in SPG can be found in section 5.1 of the SPG Terms and Conditions at SPG.com/T&C.

If a member stays at a hotel for three consecutive nights, would he or she earn a Free Weekend Night Award?
No. A Free Weekend Night Award is earned for three (3) eligible stays. An "Eligible Stay" is one or more consecutive nights at the same Participating Property, whether or not the member checked out and checked back in, during which the member paid an Eligible Rate and presented his or her Preferred Guest number at check-in. An "Eligible Night" is each night during an Eligible Stay.

How soon will Free Weekend Night Awards show up in a member's account?
A Free Weekend Night Award will credit to a member's Starwood Preferred Guest account within 3–5 days after the third eligible stay posts to the account.

Top

How does a member redeem a Free Weekend Night Award?
To redeem a Free Weekend Night Award, SPG members in the U.S. or Canada should call 888-625-4988. Elite members should call their dedicated Gold or Platinum customer service lines. Members residing outside the U.S. and Canada should contact the SPG Customer Contact Center for their region; advance reservations are required, and all members should ask for Award ID 3FWFN.

Is there an expiration date for Free Weekend Night Awards?
Yes. Free Weekend Night Awards can be used through December 19, 2010.

For what days of the week can a member redeem a Free Weekend Night Award?
Members may redeem their Free Weekend Night Award for any Friday, Saturday or Sunday except in select Middle East and African countries where redemption will be for any Thursday, Friday or Saturday: Algeria, Bahrain, Egypt, Israel, Jordan, Kuwait, Libya, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, and Yemen.

Where can a member use a Free Weekend Night Award?
A Free Weekend Night Award is redeemable for a single or double occupancy standard room at all SPG hotels except for the exceptions listed below. A list of Starwood hotels that do not participate in SPG can be found in section 5.1 of the SPG Terms and Conditions at SPG.com/T&C. There are no blackout dates or capacity controls, but stays are subject to standard room availability. Free Weekend Night Awards cannot be used at the following Category 7 properties:*

  • The St. Regis Punta Mita Resort, Punta de Mita, Mexico
  • Sunset Key Guest Cottages, a Westin Resort, Key West, FL, USA
  • The St. Regis New York, USA
  • Santa Marina Resort & Villas, Mykonos, Greece
  • Mystique, Santorini, Greece
  • Hotel Cala di Volpe, Costa Smeralda, Porto Cervo, Italy
  • Cervo Hotel, Costa Smeralda Resort, Porto Cervo, Italy
  • Hotel Pitrizza, Costa Smeralda, Porto Cervo, Italy
  • Hotel Romazzino, Costa Smeralda, Porto Cervo, Italy
  • The St. Regis Mardavall Mallorca Resort, Spain
  • Hotel President Wilson, Geneva, Switzerland
  • The St. Regis Bora Bora Resort, French Polynesia
  • Le Méridien Bora Bora, French Polynesia
  • The St. Regis Bali Resort, Indonesia
  • W Retreat & Spa-Maldives, Maldives
  • Pine Cliff Residence, Albufeira, Portugal

*Additionally the Pine Cliff Residences, Albuferia, Portugal (Category 6) and the W Koh Samui (opening August 2010) do not have standard rooms; hence, a Free Weekend Night Award cannot be redeemed at these properties.

Top

Are there any blackout dates or capacity controls on where or when a member can use a Free Weekend Night Award?
There are no blackout dates or capacity controls, but Free Weekend Night Awards are subject to standard room availability. The same inventory of standard rooms is used for paid or regular Starpoints® redemptions, so a Free Weekend Night Award may not be available at hotels that have a limited amount of standard rooms.

Can a member use Starpoints to upgrade his or her Free Weekend Night Award to a better room?
Member may inquire at the hotel as to the availability of an upgrade using Starpoints for Instant Upgrade Awards. However, Free Weekend Night Awards cannot be upgraded online or through customer service ahead of the reservation.

Is a Free Weekend Night Award valid for existing reservations?
Free Weekend Night Awards may not be automatically used in place of an existing paid or other award reservation. Members may call the Customer Contact Center, cancel an existing reservation and attempt to rebook the same stay in order to use a Free Weekend Night Award, but they risk losing availability and may have to pay cancellation fees.

Can an existing reservation count toward earning a Free Weekend Night Award?
Yes, as long as the member is registered for the promotion, the rate is a Starpoints-eligible room rate during the promotion earning dates, and the stay posts to the member's account prior to the promotion ending.

Top

If a member checks in before May 1, 2010, or checks out after July 31, 2010, does the member still earn credit for that stay?
As long as one eligible night occurs during the eligibility earning window (May 1–July 31, 2010), a member would earn a credit toward a Free Weekend Night Award for that stay.

If a member earns more than one Free Weekend Night Award, can the member use them on consecutive dates under one reservation or for separate stays on different weekends?
Yes. Once a member has earned two or more Free Weekend Night Awards, he or she can redeem them consecutively for an entire weekend or separately on different weekends.

Can a member use his or her Free Weekend Night Award as part of a longer stay that has paid nights?
Yes. Free Weekend Night Awards can be used alone or as part of a longer stay.

Can a member use his or her Free Weekend Night Award as part of a longer stay that has other free nights redeemed?
Yes.

Do Free Weekend Night Awards combined with other free nights qualify a member for a fifth-night-free redemption?
No, they do not.
 
PrintClose Window