SPG Getaway Free FAQs:

Can anyone register for this promotion?


If I check in before May or check out after July, do I still earn credit for that stay?

Is there a limit to the number of Free Resort Night Awards I can earn?

How soon will Free Resort Night Awards show up in an account?

How do I redeem a Free Resort Night Award?

Is there an expiration date for Free Resort Night Awards?

For what days of the week can I redeem a Free Resort Night Award?

Is a Free Resort Night Award valid for existing reservations?

Where can I use a Free Resort Night Award?

I have an existing reservation. Can that count towards earning a Free Resort Night Award?

If I earn more than one Free Resort Night Award, can I use them on consecutive dates under one reservation, or can I use them for separate stays?

Can I use my Free Resort Night Award as part of a longer stay that has paid nights?

Can I use my Free Resort Night Award as part of a longer stay that has other free nights redeemed?

Can I use Starpoints® to upgrade my Free Resort Night Award to a better room?

Do Free Resort Night Awards combined with other free nights qualify me for 5th Night Free redemptions?

Can I gift my Free Resort Night Award?

What would happen if I make a reservation using my Free Resort Night Award and then cancel it? Do I lose it?

Do I earn Starpoints for Free Resort Night Awards?

Do I earn stay credit for promotions or toward elite qualifications when I stay using a Free Resort Night Award?

What if I don't use some or all of my Free Resort Night Awards by December 21, 2011?



Can anyone register for this promotion?
Any SPG® member may register at SPG.com/getawayfree by June 30, 2011, midnight EDT. Nonmembers may join the program and register simultaneously also at SPG.com/getawayfree.

If I check in before May or check out after July, do I still earn credit for that stay?
As long as one eligible night occurs during the earning window (May – July), a member will earn credit for that stay toward a Free Resort Night Award.

Is there a limit to the number of Free Resort Night Awards I can earn?
No. Free Resort Night Awards are unlimited and will be earned for every three (3) qualifying stays at the over 1,000 hotels and resorts that participate in the SPG program. A list of Starwood hotels that do not participate in SPG can be found in section 5.1 of the SPG Terms and Conditions at SPG.com/T&C.

How soon will Free Resort Night Awards show up in an account?
Free Resort Night Awards will credit to a member's Starwood Preferred Guest® account within three to five days after the third eligible stay posts to the account.

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How do I redeem a Free Resort Night Award?
To redeem a Free Resort Night Award, Preferred Guest members in the U.S. or Canada should call 1-888-625-4988. Elite members should call their dedicated Gold or Platinum customer service lines. Members residing outside the U.S. and Canada should contact the SPG Customer Contact Center for your region. Advance reservations are required, and all members should ask for Award ID 3FRN.

Is there an expiration date for Free Resort Night Awards?
Yes. The Free Resort Night Awards can only be used through December 21, 2011, and advance booking is required.

For what days of the week can I redeem a Free Resort Night Award?
Members may redeem their Free Resort Night Award for any day of the week through December 21, 2011.

Is a Free Resort Night Award valid for existing reservations?
Free Resort Night Awards may not be automatically used in place of an existing paid or other award reservation. Members may cancel an existing reservation and attempt to rebook the same stay in order to use a Free Resort Night Award; however, they risk losing availability, and cancellation fees could apply.

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Where can I use a Free Resort Night Award?
A Free Resort Night Award is only redeemable for a single or double occupancy standard room at any of over 200 Starwood resorts worldwide. A complete list of resorts available for Free Night Award redemption under this promotion can be found at SPG.com/getawayfree/resorts. The list is subject to change.

I have an existing reservation. Can that count towards earning a Free Resort Night Award?
Yes. As long as the member is registered for the promotion, the rate is a Starpoints- eligible room rate during the promotion earning dates, and the stay posts to the member's account prior to the promotion ending.

If I earn more than one Free Resort Night Award, can I use them on consecutive dates under one reservation, or can I use them for separate stays?
Yes. Once a member has earned two or more Free Resort Night Awards, he or she can redeem them separately or consecutively any day of the week.

Can I use my Free Resort Night Award as part of a longer stay that has paid nights?
Yes. Free Resort Night Awards can be used alone or as part of a longer stay.

Can I use my Free Resort Night Award as part of a longer stay that has other free nights redeemed?
Yes.

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Can I use Starpoints® to upgrade my Free Resort Night Award to a better room?
A member may check at the hotel on the availability of using Starpoints for an upgrade through Instant Upgrade Awards. However, Free Resort Night Awards cannot be upgraded online or through customer service ahead of the reservation.

Do Free Resort Night Awards combined with other free nights qualify me for 5th Night Free redemptions?
No, they do not.

Can I gift my Free Resort Night Award?
Awards are not transferable and may not be given as a gift.

What would happen if I make a reservation using my Free Resort Night Award and then cancel it? Do I lose it?
As long as you cancel your stay in accordance with the hotel's cancellation policy and additional nights remain in the redemption period, you may use your Free Resort Night Award on a subsequent night up to and including December 21, 2011. However, no-shows or members who cancel outside the hotel's cancellation policy may risk losing their Free Resort Night Award, and penalties may apply.

Do I earn Starpoints for Free Resort Night Awards?
While Starpoints may not be earned on any room awards, Starpoints may still be earned on all eligible incidental charges. Please see SPG.com/T&C section 5.3 for a list of eligible incidental charges.

Do I earn stay credit for promotions or toward elite qualifications when I stay using a Free Resort Night Award?
Stay credit is only earned on eligible room rates. Award room rates are not eligible for stay credit; however, if you have additional nights that are at eligible room rates, you will earn a stay credit.

What if I don't use some or all of my Free Resort Night Awards by December 21, 2011?
Any Free Resort Night Awards that are not used by December 21, 2011, will be forfeited.

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