SPG Mobile Check-In/Check-Out Frequently Asked Questions

What is SPG Mobile Check-In and Check-Out?
Who can use SPG Mobile Check-In and Check-Out?
What hotels are participating in SPG Mobile Check-In?
How is SPG Mobile Check-In different from SPG Keyless?
What languages do the app and the messages support?

What is SPG Mobile Check-In and Check-Out?

• SPG Mobile Check-In/Check-Out is a new feature on the SPG app which allows members to start the check-in process as of 8am (hotel time) the day prior to arrival — which includes submitting an arrival time, selecting applicable preferences like Make a Green Choice (where applicable), and choosing to receive their folio via email at check out. Members will receive a notification on their arrival date when their room is ready and their key packet is available for pickup. On the morning of their departure, guests can check-out using the SPG app.

Who can use SPG Mobile Check-In and Check-Out?

• SPG Mobile Check-In/Check-Out is available for SPG members with eligible reservations at participating hotels. Bookings from third parties (e.g., Expedia and Priceline), will not be eligible for Mobile Check-In/Check-Out.

What hotels are participating in SPG Mobile Check-In?

• A participating hotel list will frequently be updated at spg.com/mobileapps/participating.
• Design Hotels does not participate in mobile check-in.
• W, Element, & Aloft and any other existing hotels with SPG Keyless already have a mobile arrival process and will not participate in SPG Mobile Check-In/Check-Out.

How is SPG Mobile Check-In different from SPG Keyless?

• SPG Mobile Check-In and SPG Keyless are different features within the SPG app. Mobile check-in allows guests to start the check-in process earlier (and on their own time), however members still need to pick up physical keys from the front desk.

What languages do the app and the messages support?

• The SPG app is available in English, Chinese, Spanish, and Japanese.