YOUR WORLD REWARDS™ FAQ FOR STARWOOD WEBSITES

GENERAL

How can I register for Your World Rewards™?
Starting November 19, 2014, if you are an active SPG® Member and have an Emirates Skywards® account, you may register to participate in Your World Rewards through spg.com/yourworldrewards or emirates.com/yourworldrewards.
Can I opt out of Your World Rewards at any time?
Yes. If you are registered to participate in Your World Rewards, you may opt out of Your World Rewards at any time by calling the SPG Customer Contact Centre or by logging in to your Emirates Skywards account.
Who is eligible to register for Your World Rewards?
An active SPG Member who has an Emirates Skywards® account under the same name is eligible to register for Your World Rewards, except for members who (1) are registered for the SPG Airline Direct DepositSM (ADD) program with any airline, or (2) have an SPG Employee-level account.
I am currently not an SPG Platinum or Gold Elite Member or an Emirates Skywards Platinum, Gold or Silver Member. Can I still register for Your World Rewards?
Yes, as long as you are an active SPG Member and have an Emirates Skywards account, you are eligible to register (starting November 19, 2014) for Your World Rewards unless you (1) are registered for the SPG Airline Direct Deposit (ADD) programme with any airline, or (2) have an SPG Employee-level account.
Does registering for Your World Rewards keep my SPG account from becoming inactive?
No. Please see the Terms and Conditions of the SPG Program to determine ways that you may keep your SPG account from becoming inactive.
I tried to register to participate in Your World Rewards through spg.com/yourworldrewards, but I have been unable to complete my registration. What do I do?
Starting November 19, 2014, if your attempt to register to participate in Your World Rewards through spg.com/yourworldrewards fails, the website will provide you with a reason (e.g., the name on your SPG Member account does not match the name on your Emirates Skywards account or your SPG account is inactive). Please contact the SPG Customer Contact Centre or fill in the ‘Contact us’ form on emirates.com to resolve the problem based on the message you received.
Can I register for Your World Rewards if I am enrolled in the SPG Airline Direct Deposit (ADD) programme?
No. SPG Members who are opted in to the Airline Direct Deposit programme cannot register for Your World Rewards. To deactivate ADD, an SPG Member must call the SPG Customer Contact Centre.
Can I register for Your World Rewards if I am registered for Crossover Rewards™ or the Eastern Explorer Rewards programme™?
Yes. An SPG Member can register for Your World Rewards, Crossover Rewards and the Eastern Explorer Rewards programme, but must elect whether he/she wants to earn Emirates Skywards Miles, miles in the Delta SkyMiles program or China Eastern ‘Eastern Miles Points’ for Stays at SPG Participating Hotels by visiting spg.com/myairlinepartner. The programme that is elected by an SPG Member at the time that a Stay is posted to his/her SPG Program account will govern whether Emirates Skywards Miles, miles in the Delta SkyMiles program or China Eastern ‘Eastern Miles Points’ are awarded for that Stay at an SPG Participating Hotel. An SPG Member may switch his/her preferred bonus currency at any time.
How do I change my miles earning preference if I am enrolled in Crossover Rewards, Your World Rewards and the Eastern Explorer Rewards programme?
An SPG Member can change his/her earning preference by visiting spg.com/myairlinepartner. An SPG Member may switch his/her preferred bonus currency at any time.
What benefits do I receive if I am registered for Crossover Rewards or the Eastern Explorer Rewards Programme in addition to Your World Rewards?
An SPG Member who is an SPG Platinum or Gold elite member and meets the eligible criteria will receive bonus Starpoints when flying on eligible Emirates, Delta and China Eastern flights. In addition, an SPG Member who is an SPG Platinum elite member will receive Your World Rewards in-airport benefits when flying with Emirates Airlines, Crossover Rewards in-airport benefits when flying with Delta Air Lines and the Eastern Explorer Rewards programme in-airport benefits when flying with China Eastern Airlines.
If I am an elite member with multiple airlines (Delta, Emirates, China Eastern), do I earn double or triple bonus miles when staying with SPG?
No. An SPG Member who also is an elite member of more than one of the Emirates Skywards, Delta SkyMiles and ‘Eastern Miles’ programme will need to elect whether he/she wants to earn Emirates Skywards Miles, miles in the Delta SkyMiles program or China Eastern ‘Eastern Miles Points’ for Stays at SPG Participating Hotels by visiting spg.com/myairlinepartner. The programme that is elected by an SPG Member at the time that a Stay is posted to his/her SPG Program account will govern whether Emirates Skywards Miles, miles in the Delta SkyMiles program or China Eastern ‘Eastern Miles Points’ are awarded for that Stay at an SPG Participating Hotel. An SPG Member may switch his/her preferred bonus currency at any time.
Do any Emirates flights count towards earning elite membership status in the SPG Program?
No. Please see the Terms and Conditions of the SPG Program to determine how to earn elite membership status in the SPG Program.

EARNING STARPOINTS & MILES

If I am registered for Your World Rewards, how many Starpoints do I earn for an Eligible Flight?
If you are registered for Your World Rewards, you are an SPG Platinum or Gold Elite Member, and you book an Eligible Fare on an Eligible Flight (a flight that is operated by Emirates under the designator EK), then — in addition to the Skywards Miles you already earn — you will also earn one Starpoint for every one U.S. dollar or its foreign equivalent spent on Eligible Fares (excluding taxes and fees).

How many Skywards Miles will I earn for a Stay at an SPG-participating hotel?
If you are registered for Your World Rewards and you are an Emirates Skywards Platinum, Gold or Silver Member, in addition to earning Starpoints for Stays at SPG-participating hotels, you will earn one Skywards Mile for every one U.S. dollar or its foreign equivalent spent on Eligible Rates [e.g., room rates (excluding taxes and charges)] during your Stay if you have elected to earn Skywards Miles for your Stay. No Skywards Miles will be awarded for other Eligible Charges (e.g., food-and-beverage charges, laundry, valet) during a Stay at an SPG-participating hotel.
How soon are Starpoints I earn from an Eligible Flight deposited into my SPG Member account?
If you are registered for Your World Rewards and are an SPG Platinum or Gold Elite Member, Starpoints that you earn for Eligible Flights will be posted to your SPG Member account within two to four weeks after the Eligible Flight is completed.
How soon are Skywards Miles that I earn for a Stay at an SPG Participating Hotel deposited into my Emirates Skywards account?
If you are registered for Your World Rewards, are an Emirates Skywards Platinum, Gold or Silver Member, and have elected to earn Skyward Miles for your Stay, miles will be posted to your Emirates Skywards account within two to four weeks after your Starpoints have been posted to your account for the Stay.
On which Emirates flights am I eligible to earn Starpoints?
If you are registered for Your World Rewards and are an SPG Platinum or Gold Elite Member, you are eligible to earn Starpoints on Eligible Flights (flights that Emirates operates under the designator EK) for Eligible Fares booked on Eligible Flights. See the Your World Rewards Terms and Conditions for additional details.
Can Emirates Skywards Blue® members earn Skywards Miles through Your World Rewards for Stays at SPG-participating hotels?
No. If you are registered for Your World Rewards and you are an Emirates Skywards Blue member, you will not earn Skywards Miles for Stays at SPG-participating hotels through Your World Rewards.
Can Starwood Preferred Guest® members who are not elite members earn Starpoints through Your World Rewards for Eligible Flights?
No. If you are registered for Your World Rewards and you are not an SPG Platinum or Gold elite member, you will not be able to earn Starpoints on Eligible Flights through Your World Rewards.
Whom do I contact if I have not received Starpoints for an Eligible Flight or Skywards Miles for a Stay at an SPG-participating hotel?
If you are registered for Your World Rewards and meet the eligible criteria to earn Starpoints and/or Skywards Miles for your Eligible Flight or Stay: (1) if you are missing Skywards Miles for a Stay at an SPG-participating hotel, contact the SPG Customer Contact Centre; (2) if you are missing Starpoints for an Eligible Flight, fill in the ‘Contact us’ form on emirates.com.
How soon can I start earning Starpoints and/or Skywards Miles after I register for Your World Rewards?
If you are registered for Your World Rewards and meet the eligible criteria, you will be able to earn Starpoints for Eligible Flights and/or Skywards Miles for Stays at SPG-participating hotels if you registered for Your World Rewards at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking out of a SPG-participating hotel for a Stay.
Can I earn Starpoints and/or Skywards Miles for Eligible Flights and/or Stays at SPG-participating hotels I completed before I registered for Your World Rewards?
No. Eligible Flights and Stays at SPG-participating hotels that occur prior to registration in Your World Rewards will not be eligible to earn Skywards Miles and/or Starpoints through Your World Rewards.
Can I earn Starpoints and/or Skywards Miles for Eligible Flights and/or Stays at SPG--participating hotels I booked prior to registering for Your World Rewards?
Yes. If you are registered for Your World Rewards and meet the eligible criteria, you will be able to earn Starpoints for Eligible Flights and/or Skywards Miles for Stays at SPG-participating hotels if you registered for Your World Rewards at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking out of the SPG-participating hotel for a Stay regardless of when such stay was booked.
Will I earn Starpoints through Your World Rewards for flights operated by an Emirates codeshare or alliance partner carrier?
No. If you are registered for Your World Rewards and meet the eligible criteria to earn Starpoints, you will only earn Starpoints for flights marketed and operated by Emirates (which have an EK flight number).
If I fly on an Eligible Flight but use a frequent-flyer number other than my Emirates Skywards number (e.g., a Qantas airline loyalty program number), am I still eligible to earn Starpoints for that flight?
No. If you include a frequent flyer number for a loyalty program other than Emirates Skywards in your booking, you are not eligible to earn Starpoints for that flight even if you are registered for Your World Rewards and are a SPG Platinum or Gold Elite Member.

FLIGHT & STAY BENEFITS

If I am an SPG Gold Elite Member and an Emirates Skywards Platinum or Gold Member, do I get to choose a different welcome amenity at check-in since in-room Internet is now complimentary through Your World Rewards?
Yes. If you are registered for Your World Rewards and are an Emirates Skywards Platinum or Gold Member, you will receive complimentary in-room Internet during Stays through Your World Rewards, so you may choose a different welcome amenity (e.g., 250 bonus Starpoints) as an SPG Gold Elite Member.
As an SPG Platinum Elite Member, what benefits do I receive at the airport when I am flying on an Eligible Flight?
If you are registered for Your World Rewards and are an SPG Platinum Elite Member, you are eligible to receive Priority Check-In and Priority Boarding in connection with Eligible Flights in accordance with the Emirates Skywards Program Rules and the Your World Rewards Terms and Conditions.
As an Emirates Skywards Platinum or Gold Member, what benefits do I get for a Stay at an SPG-participating hotel?
If you are registered for Your World Rewards and are an Emirates Skywards Platinum or Gold Member, during a Stay at an SPG-participating hotel, you will have the ability to use the elite check-in line that is used for SPG Gold and Platinum Elite Members, 4 pm late checkout (subject to availability) and access complimentary guest room Internet in accordance with the Your World Rewards Terms and Conditions.
How soon will I start receiving in-hotel and/or in-airport benefits after I register for Your World Rewards?
If you meet the eligibility criteria for in-airport and/or in-hotel benefits as outlined in the Your World Rewards Terms and Conditions, you receive such benefits in connection with an Eligible Flight or a Stay at an SPG-participating hotel, if you registered for Your World Rewards at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking in to the SPG-participating hotel for a Stay.
If I am an Emirates Skywards Platinum or Gold Member, do I get to choose a different benefit if I am staying at an SPG-participating hotel that provides in-room Internet on a complimentary basis?
No. If an SPG-participating hotel provides in-room Internet on a complimentary basis, no substitute benefit will be provided to Emirates Skywards Platinum or Gold Members who are registered for Your World Rewards.